COVID-19 Support

Download our Health and Safety Plan COVID-19 Level 3.2

What will happen if there is a case of COVID-19 at Vauxhall School

As noted by Dr Caroline McElnay, Director of Public Health:


Our experience in New Zealand and overseas with COVID-19 shows that it does not affect children and teens in the same way it does adults. Children and teens don't become as unwell if they do get infected, and they don't tend to pass the virus on so much as adults when in a classroom setting.


Compared to other places, schools and early learning services are not environments where we have seen significant spread of COVID-19. Household members and work colleagues who are in close contact with people with COVID-19, are the most common sources of transmission.


Inevitably, however, when there are cases in the community, they will also appear in schools.


Notification through public health

When there is a confirmed case in the community, public health officials will undertake a case investigation and work closely with the confirmed case to identify any close contacts, including any connection to the school.


Health officials will then contact either our regional Director of Education or the school directly to provide direction on contact tracing and other relevant information.


We will send out information to you based on this public health advice. 


As a result of the case investigation, public health may be able to provide the following information:

  • infectious period or information that the person was not infectious when at school

  • any known activities onsite during that infectious period

  • isolation end date and testing advice for contacts.

In addition to the case investigation by Health, we will be able to identify those in our school who may also be considered contacts, through our:

  • timetable (which staff were onsite with which classes, groups)

  • attendance register

  • sports, cultural and other extra-curricular group lists

  • visitor register.


Notifications from staff, students, parents or caregivers

What we are often hearing, however, is the staff member, parent or caregiver will first notify the school that they or their child are a confirmed case.


In those instances, we would contact our regional Director of Education, who would provide advice on some next steps. Their team will connect with public health services to seek advice on next steps for our school.


Closing our school may not be required and would only occur in consultation with direction from Health or in discussion with the Director of Education.


Case investigation can take some time to ensure the risk assessment undertaken by public health is based on good information.


If the case investigation is therefore still underway, as an interim measure to mitigate risk and if advised by the Director of Education to do so, the following actions can be taken:

  • the confirmed case and their household should already be self-isolating

  • as a precaution, those who have been in the same classroom/group as the confirmed case for the previous 48 hours can be asked to stay away, until public health advice has been received

  • there is no testing requirement at this time for those individuals unless they are feeling unwell and are advised by Healthline or their GP to get tested

  • we will, however, be provided with specific guidance based on the public health risk assessment as soon as possible. This is likely to require any close contacts to self-isolate and get tested

  • undertake a clean prior to the other students, children and staff returning on site.



General Information

COVID-19 info & advice translated into different languages

COVID-19 Government Website

COVID-19 Ministry of Health Website and locations of interst

COVID-19 Welfare Contact Cards in English and 9 Pacific languages contains contact info for health, housing, accommodation, food, financial support.

  1. Cook Island Māori
  2. Fijian
  3. Kiribati
  4. Niuean
  5. Rotuman
  6. Samoan
  7. Tokelauan
  8. Tongan
  9. Tuvaluan
  10. English

COVID-19 Advice for Māori

Information for whānau, hapū, and iwi Māori

Information for Pacific Peoples

Information for disabled people

Support your community


Pasifika Futures

If you need a Whānau Ora Family Support Package, please call this number 0800 890 110, or click on the following link to connect with one of our partners – CLICK HERE


Golden Rules for Level 4- videos in several languages 

Punjabi  Arabic Cantonese Mandarin Spanish Hindi 

Tagalog Portuguese Urdu Farsi


Foodbank Support Auckland

North Auckland

Central Auckland

West Auckland

East Auckland

South Auckland 

Access to food or essential items.pdf


Agencies which  offer assistance

Support services that remain open:

  • Women’s Refuge 0800REFUGE or 0800 733 843
  • Shine 0508 744 633
  • Alcohol and Drug Helpline 0800 787 797
  • Oranga Tamariki call centre 0508FAMILY
  • CADS 0800 367 222
  • Narcotics Anonymous 0800 628 632
  • Alcoholics Anonymous 0800 229 6757
  • Lifeline 0800 543 354 or free text 4357
  • Youthline 0800 376 633 or free text 234
  • Samaritans 0800 726 666
  • Outline (LGBT) 0800 688 5463
  • Depression Helpline 0800 111 757
  • Suicide Prevention Helpline 0508 828 865
  • The Fono West (Social Services) 09 837 1780
  • Counselling Free Call or Text 1737
  • Healthline for COVID-19 health advice: 0800 358 5453


For people with disabilities or autism and their support people

The Explore 0800 000421 phone service available to provide advice or support. This includes advice or support around challenging behaviours. To access this service, you don’t need a referral and it doesn’t matter whether you’re new to Explore, currently on their waitlist or you’ve worked with them previously. The service is available Monday to Friday 9.00am–5.00pm. When you phone the 0800 number you will be connected with an administrator who will then book you an appointment with one of the specialists.


If you know someone who needs financial assistance, please tell him/her to call the free government helpline 0800 779 997 (8am–1am, seven days a week). 


If you know someone is feeling anxious, frustrated or needs a listening ear, they can call or text 1737 to talk with a trained counsellor. It is free 24 hours a day, seven days a week.